Privacy Policy

This Privacy Notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for financial planning/financial
advice/mortgage advice/investment management services. This information will relate to your
personal and financial circumstances. It may also include special categories of personal data such as
data about your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback
to us.

Information relating to usage of our website is collected using cookies. These are text files placed on
your computer to collect standard internet log information and visitor behaviour information. We’ll
use your information collected from the website to personalise your repeat visits to the site.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance
of our contract with you. The information that we collect about you is essential for us to be able to
carry out the services that you require from us effectively. Without collecting your personal data
we’d also be unable to fulfil our legal and regulatory obligations.

Where special category data is required we’ll obtain your explicit consent in order to collect and
process this information.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

Subject to you providing us your consent, we may email you about other products or services that
we think may be of interest to you.

We won’t share your information for marketing purposes with companies outside our group of
companies.

In order to deliver our services to you effectively we may send your details to third parties such as
those that we engage for professional compliance, accountancy or legal services as well as product
and platform providers that we use to arrange financial products for you. Prior to doing so, we shall
notify you of the details of the third party/parties in question.

Where third parties are involved in processing your data we’ll have a contract in place with them to
ensure that the nature and purpose of the processing is clear, that they are subject to a duty of
confidence in processing your data and that they’ll only act in accordance with our written
instructions.

Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate
security measures to protect your personal data in transit.

To fulfil our obligations in respect of prevention of money-laundering and other financial crime we
may send your details to third party agencies for identity verification purposes and you shall be
notified of the details of the third party agency/agencies in question.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our
contract for services with you. However, we’re subject to regulatory requirements to retain data for
specified minimum periods. We also reserve the right to retain data for longer than this due to the
possibility that it may be required to defend a future claim against us. Notwithstanding, we shall only
retain data for so long as practicably necessary and only for a justifiable reason.

You have the right to request deletion of your personal data. We’ll comply with this request, subject
to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy
of some or all of your personal information please email or write to us using the contact details
noted below.

When your personal data is processed by automated means you have the right to ask us to move
your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please
ask us to correct or remove any information that you think is incorrect.

Marketing

We’d like to send you information about our products and services and those of other companies in
our group which may be of interest to you. If you’ve agreed to receive marketing information, you
may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your
information to other members of the group. If you no longer wish to be contacted for marketing
purposes, please contact us by email or post, or by accessing our GDPR Policy on our website.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website
activity.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove
cookies from your browser. However in a few cases some of our website features may not function
as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when
you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the
UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll inform you of any changes when they
occur. This privacy policy was last updated on 03/04/2018

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about
you: In writing to The Data Protection Officer, 5 Lancer House, Hussar Court, Westside View,
Waterlooville, Hampshire PO7 7SE or email at concerns@harwoodwealth.co.uk